Repair Service

If a delivery is necessary follow these steps:

1. Print out the Service order [pdf] and fill it out accordingly!
2. Attention! A detailed describtion about the damage is mandatory for a rapid processing.
3. Pack the product up safely in dry and clean (please no sand!) condition.
4. Send the product together with the completed service order to the opposite address.

Service order process

At Flysurfer, service orders are handled as follows:

1. After receiving the product you will get a receipt for your goods via email.
2. Afterwards you will get an estimate of the costs. We will wait to perform any repair or service until we receive your written confirmation via e-mail.
3. Once our workshop has finished repairing your product you will receive an invoice by e-mail. Complete payment is required before we can ship the product back to you.
4. After we have received your payment, the product will be sent via UPS within 1-2 business days.

Returns from outside the EU

When returning products from a country outside of the European Union, please include a complete declaration of goods.
The following information is required for the declaration:

• An attached invoice including the products being returned
• Statement of the reason for the return (repair – returned to the manufacturer) on the shipping document

If additional/retroactive customs fees or duties are charged due to missing or incomplete documentation, you will be billed for these costs.