FAQ

Overview

Here you can find frequently asked questions about shipping, payment or other functions in the FLYSURFER B2B portal:

Order and shipping
About the products
Customer account

Order and shipping

Where can I find the tracking number?

"My Account" - Orders - Select the order to be tracked. If the order status shows "completed", click on the order and you will find the tracking number under "Package Tracking".

Where can I change the shipping method?

"Checkout" - box payment and shipping - click on "Change" and select the desired shipping method.

Partial deliveries?

"Checkout" - box partial delivery - if desired, please tick the box. The delivery is split and the goods in stock are promptly delivered, the rest is delivered free of charge.

What payment options are accepted?

We currently offer the following payment options:

Bank transfer (prepayment)
SEPA direct debit (EU only)
Credit card (Mastercard, Visa)

About the products

Availability represented by a traffic light system?

Green - ready for shipping in 2-3 working days, orange - not in stock, availability in x working days, red - delivery time upon request.

Where can I find the line plans?

"Spare parts" - item "Replacement line", the line plans are under the "Download" tab.

I am looking for a product that is not online. What do I do?

Please contact Customer Service.

Customer account

Where can I change the delivery address?

The delivery address is preset and can only be changed in consultation with Customer Service.

Where can I change the payment method?

The payment method is preset and can only be changed in consultation with Customer Service.

Where can I change the billing address?

The billing address is preset and can only be changed after consultation with Customer Service.

Where can I see the order history?

"My Account" - Orders

Where can I change the price display?

"My account" - overview. Select the desired dealer price display.

Where can I change my password?

"My account" - Personal data - Password